The growing popularity of online temple booking services has made pilgrimage planning easier for devotees across India. However, recent consumer complaints against Namandarshan.com, a private pilgrimage travel and VIP darshan service provider, have raised concerns about the risks of relying on unofficial intermediaries for temple bookings.
Namandarshan.com is not an official government portal, nor is it affiliated with the Government of India or the management of India’s temples. The platform operates as a private travel and pilgrimage facilitator that offers services such as VIP darshan arrangements, pujas and pilgrimage assistance through third-party coordination.
Several consumers have alleged that while the company is sometimes able to arrange faster darshan, the outcome depends on local coordination rather than any official temple authorization. According to complaints posted online, customers who were unable to receive the promised services claimed they experienced difficulties obtaining refunds. Some users also alleged that service charges were increased shortly before their scheduled temple visits.
The company’s website has also attracted criticism from some consumers who questioned the authenticity of promotional content, including AI-generated videos and customer testimonials. These claims have not been independently verified.
Namandarshan operates under Traininglobe Consultancy Private Limited, which is owned by Amar Deep Bajpai and Sarswati Bajpai, according to publicly available company information.
Consumer Complaints
Reviews posted on consumer review platform MouthShut.com describe mixed experiences.
On 18 April 2026, user manishbhatia087 alleged that multiple phone calls were required to coordinate with company representatives and local priests before the scheduled darshan. According to the review, the assigned personnel eventually informed the customer that no faster darshan arrangement was available and advised joining the regular queue. The reviewer further claimed that despite being assured by a customer experience representative that a refund would be processed if the issue was resolved, the refund was never received.
Another reviewer, drabhijeetg, wrote on 5 May 2026 that the company allegedly increased the booking cost shortly before the scheduled darshan. The reviewer stated that after cancelling the booking for personal reasons, the promised refund was not received and described the experience as fraudulent.
The company has also received positive reviews from some customers on various online platforms, with users praising the convenience of organized temple visits and assistance during pilgrimage. As a result, publicly available feedback remains mixed rather than uniformly negative.
What Devotees Should Keep in Mind
Consumer experts generally advise pilgrims to verify whether a booking portal is officially recognised by a temple trust before making payments. Many major temples across India operate their own official websites for darshan, accommodation and seva bookings, while others authorize only specific channels.
Before paying for any VIP darshan package, devotees are advised to:
- Verify whether the service is officially authorised by the concerned temple.
- Read independent customer reviews across multiple platforms.
- Confirm cancellation and refund policies in writing.
- Be cautious if prices change shortly before the scheduled visit.
- Avoid relying solely on promotional videos or testimonials while making booking decisions.
As online pilgrimage services continue to expand, consumer awareness remains one of the best safeguards against disputes. Experts recommend dealing directly with official temple booking portals whenever available, particularly for high-demand temples where authorised booking systems already exist.
