Mumbai, 10 April 2015: Audi, the German luxury car manufacturer, today opened the Audi Technical Service Centre for India in Mumbai, a pioneering step towards strengthening its after-sales service in the market. The Audi Technical Service Centre was inaugurated by Ulli Seyfferth, Head of Technical Service: Entire Vehicle, AUDI AG and Joe King, Head, Audi India.
“The Audi Technical Service Centre in India will enable us to obtain deeper insight into usage patterns of our cars and other local peculiarities as well as customer preferences in India. These learnings are equally important for us to adapt our products to suit the market requirements. The Audi Technical Service Centre will support technicians and service advisors from across the dealerships in India, as well as continuously cultivate their competence level to execute quality jobs and delight our customers,” said Ulli Seyfferth, Head of Technical Service: Entire Vehicle, AUDI AG.
“Customer delight has been our focus and our Customer Centric strategy has been instrumental in our success in the Indian market. Customers are serviced for life when they buy an Audi. Audi Technical Service Centre is a step in that direction,” said Joe King, Head, Audi India.
The Audi Technical Service Centre will operate in Mumbai with workshop and training facility in line with AUDI AG standards. With three climate control work bays, the Analysis Workshop is equipped with state-of-the-art equipment for Diagnosis and in depth analysis of product concerns. The Centre will also house a training facility, which will conduct boot camps for the technical team as well as for the dealer network.