Passport Seva Divas 2015: All you need to know about Passport services in India


Passport Seva Divas 2015 All you need to know about Passport services in India

Ministry of External Affairs is celebrating Passport Seva Divas (Passport Service Day) on 24th June 2015. To augment and improve the delivery of passport services to Indian citizens, the Ministry of External Affairs (MEA) launched the Passport Seva Project (PSP) in May 2010. Let’s give the brief on the passport service in India –

Passport Services Network in India

  • 39 passport issuing authorities
  • 82 passport seva kendras
  • 183 Indian missions and posts abroad

Single Window online interface

  • Availability of up-to-date information
  • Application filing
  • Appointment booking
  • Real time status tracking

Digital Governance

  • ‘mPassport Seva’ Mobile App
  • Value added SMS service for status tracking

Extended coverage and reach

  • Passport Seva Camps
  • Passport Seva Melas on weekends
  • Extended reach to rural areas though Common Service Centres

Passport Services delivered faster, secure and transparent

  • 1,00,00,000+ passport-related application were processed in the past one year – recording 20% growth year on year
  • Over 1,00,000 Common Service Centres across the country co-opted for filing passport applications online
  • 100+ Passport Seva Camps organised
  • 500+ Passport Melas were conducted to meet high passport demand in various states

Awards & recognition 

  • National e-Governance Award 2014-15 (Gold)
  • Web Ratna Award 2014 (Platinum)
  • Passport Seva Kendra Operations certified for ISO 9001:2008
  • Passport Seva System Service Management & Operations certified for ISO/IEC 20000-1:2011
  • Passport Seva System certified for ISO 27001:2013

National e-Governance Plan (NeGP) includes many high impact e-Governance projects that have been identified as Mission Mode Projects (MMP’s). Passport services in India also comes into that project. Passport Service is in Public Private Partnership with TATA Consultancy Services.

The External Affairs Minister Sushma Swaraj on the occasion of Passport Seva Divas said, “It gives me great pleasure to felicitate all our Passport Issuing Authorities in India and abroad on the third Passport Seva Divas being held on the 24th June, 2015. The day signifies the enactment of the Passports Act, 1967 and its enabling provisions of passport issuance. The Ministry of External Affairs and its subordinate office, the Central Passport Organization have reason to celebrate as well as to mark the event with renewed commitment to provide passport services in a timely, assured and efficient manner. The past one year has been noteworthy in many respects. In particular, I am proud of the recent three ISO certifications of Passport Seva which is hallmark of international quality standards besides being the recipient of the National Award on e-Governance and Web Ratna Platinum Icon Award. It was also the first time that the Ministry has taken passport services closer to citizens in a big way by way of organizing Passport Seva Camps in far off places across the country. The openings of four Passport Seva Kendras in North-East, co-opting of Common Services Centres, organizing Passport Melas and simplifying the procedures for passport application submission are some other citizen-friendly measures that have been taken in the last one year. our Government is committed to the principle of ‘Minimum Government, Maximum Governance’ and delivering services to citizens in a convenient, accountable and transparent manner and putting in place more and more inclusive and robust mechanisms to achieve these objectives. Let us rededicate ourselves, on this important day, to take more effective steps with renewed vigour to make our passport issuance system worthy of emulation.”

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